Reference

Legal terms for your mikato account

mikato keeps Legal terms close to the account steps that matter: eligibility, identity checks, wallet records, privacy choices and account access.

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mikato Legal terms for your mikato account
CONTACT FOR CLARITY

Get help with a Legal request

A clear contact path helps when you need an explanation, correction or access decision checked. Sign in where possible, open the support route beside your account details, and describe the Legal clause or data issue in plain English. Include a payment reference only when it relates to your request; never send a password or wallet PIN. Our team can direct questions about account records, policy wording and contact preferences, including requests raised from Surabaya.

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Account access

If a Legal check pauses your account, send the phone number or email linked to it and explain the step you reached. We can identify the relevant access condition without asking you to share a password or wallet PIN.

Data correction

For a name, phone number or contact preference change, use the support route connected to your account. Tell us which record is wrong and what should replace it; we may ask for an account check before applying the change.

Payment record query

When your question concerns DANA, QRIS, OVO, GoPay, bank transfer or a virtual account, attach the payment reference and date. We use those details to locate the record while keeping your wallet credentials private.

HOW WE HANDLE DATA

Your Legal choices, records and security

We treat Legal questions as account matters, not as public discussions. Registration data, phone verification details and payment references are handled for access checks, account administration and requests you send us.

Registration details

We use the name, phone number and email you provide to connect your account with access requests and verification steps. Check these fields before continuing, because incomplete or conflicting details can delay a Legal decision.

Phone verification

Phone verification links account access to the number entered during registration. Keep that number available when you contact us about Legal access, and tell us if it no longer belongs to you so we can explain the next check.

Payment records

References for DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity may be used to match a payment question to your account. We need the reference and date, not your wallet PIN or full sign-in secret.

Cookies and sessions

Cookies support necessary sign-in sessions and help remember choices made on the Legal page. Your browser settings can remove or restrict them, although doing so may require you to repeat account steps.

Account security

Keep your password, phone verification code and wallet credentials private. If you suspect access by someone else, contact us from the account route as soon as possible and describe the unusual sign-in or account change.

Retention questions

Our Legal contact route can explain why a record is retained, what category it belongs to and whether a change request is available. Include the account email or phone number so we can locate the correct record.

What to know before opening an account

These Legal answers cover the questions we expect before registration and during account use. They explain how local access, data requests, cookies, payment records and account decisions connect to the terms shown on mikato. Where a question depends on your location or personal circumstances, the account contact route remains the right place to ask for a specific response.

It covers account eligibility, registration details, phone verification, privacy choices, cookies, payment records, account security, retention and contact requests. It also explains that access depends on local law, so you should read the current terms before opening or continuing an account.

Access is available only where local law permits and depends on local law. Your location, account details and verification step may affect access. If the sign-in flow pauses, contact us through the account route and ask which Legal condition applies.

Sign in where possible and use the account support route. State whether the change concerns your name, phone number, email or contact preference. We may ask for an account check before changing the record, so the request reaches the correct account.

Yes. Legal handling includes payment references connected with DANA, OVO, GoPay and QRIS, as well as bank transfer and virtual account records. Send the reference and date for a query, but never include your wallet PIN or password.

Necessary cookies help maintain a sign-in session and remember certain page choices. You can restrict or remove cookies through your browser, but some account steps may need to be repeated. Contact us if you want clarification about a specific cookie choice.

The applicable retention period can depend on the record and the Legal requirement connected with it. Ask through the account contact route, identify the record category and include your account email or phone number so we can explain the relevant handling.

Use the support route linked to your account and name the access step or clause you want explained. Include your registered email or phone number, but not a password, verification code or wallet PIN. We will direct the request to the appropriate account team.

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